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AiKommerce
Legal

Refund Policy

All purchases on AiKommerce are final. Here is exactly what that covers, and the narrow cases where we make an exception.

1. No Refund Policy

AiKommerce operates on a strict no-refund policy. All purchases, including subscription plans, add-ons, and one-time services, are final and non-refundable.

By making a purchase on our platform, you acknowledge and agree that you will not be entitled to any refunds, credits, or chargebacks for any reason.

2. Subscription Plans

When you purchase a subscription plan:

  • Payment is processed immediately upon purchase
  • No refunds are provided for unused portions of your subscription
  • You can cancel your subscription at any time to prevent future charges
  • Cancellation does not entitle you to a refund for the current billing period

3. Plan Upgrades and Downgrades

No refunds are provided for the difference in pricing between plans, and no credits are given for unused features or limits.

Upgrading: your new plan takes effect immediately. Any remaining limits from your previous plan are forfeited and do not carry over to the new plan.

Downgrading: your new plan takes effect at the next billing cycle. Current usage limits remain in effect until the end of your current billing period.

4. Add-ons and One-time Purchases

All add-ons and one-time purchases are non-refundable:

  • Usage-based add-ons (AI chat replies, orders, etc.) are consumed upon purchase
  • Feature-based add-ons are activated immediately and cannot be refunded
  • No refunds for unused add-on credits or features
  • No refunds for accidental purchases

5. Customer Consent

By completing any purchase on AiKommerce, you explicitly acknowledge and consent to:

  • Understanding that all purchases are final and non-refundable
  • Agreeing to our no-refund policy
  • Accepting that upgrading or downgrading plans may result in loss of unused features
  • Understanding that no credits or refunds will be provided for any reason

6. Exceptions

Such exceptions are evaluated on a case-by-case basis and are not guaranteed.

In extremely rare circumstances, we may consider refunds only in cases of:

  • Technical errors on our part that prevent service delivery
  • Duplicate charges due to system errors
  • Service unavailability for extended periods (more than 24 hours)

7. Dispute Resolution

If you have concerns about your purchase:

  • Contact our support team first to discuss your situation
  • We will review your case and provide a response within 5 business days
  • Chargebacks or disputes filed without contacting us first may result in account suspension
  • We reserve the right to dispute any chargebacks filed against our service